xjili Privacy Policy – How We Handle Your Personal Data
At xjili, your privacy is taken seriously. This Privacy Policy explains exactly what personal information we collect from Filipino players, how we use it, who we share it with, and how we keep it safe. By using our platform, you agree to the practices described here. We recommend reading this page in full so you know your rights and how to exercise them.
Last updated: 2025. Applies to all registered users of xjili in the Philippines.
What This Policy Covers
This Privacy Policy applies to all personal data collected by xjili when you register an account, make a deposit, place a bet, use our mobile app, or contact our support team. It covers data collected through our website at xjili.biz, our mobile application, and any communications you have with us by email or other channels. This policy applies to all players based in the Philippines and is written in accordance with applicable Philippine data privacy laws. If you are under 21 years of age, you are not permitted to use xjili and we do not knowingly collect data from minors. Please review this policy carefully before using our platform.
1. Information We Collect
When you register with xjili, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document to verify your identity and confirm you meet the minimum age requirement of 21 years. We also collect your billing address and payment details — such as your GCash number, bank account information, or other PHP payment method details — in order to process deposits and withdrawals securely.
In addition to information you provide directly, we automatically collect certain technical data when you use our platform. This includes your IP address, device type, operating system, browser type, pages visited, session duration, and in-app activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We may also collect location data at the country level to ensure compliance with our licensing requirements. We do not collect precise GPS location data without your explicit consent.
If you contact our support team, we retain records of those communications — including emails, chat transcripts, and any documents you submit — for the purpose of resolving your query and maintaining an accurate account history. All data collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
2. How We Use Your Information
xjili uses the personal data we collect for a number of clearly defined purposes. The primary purpose is to operate your account — this includes processing your registration, verifying your identity, handling deposits and withdrawals in Philippine pesos, and maintaining your betting history. Without this data, we would be unable to provide you with a functional and secure gaming experience on our platform.
We also use your data to comply with our legal and regulatory obligations. This includes verifying that you are of legal age to gamble in the Philippines, conducting anti-money laundering checks as required by applicable law, and reporting to regulatory authorities where we are legally required to do so. Your data may also be used to enforce our Terms and Conditions, investigate suspected fraud or abuse, and protect the integrity of our platform and other players.
Where you have given your consent, we may use your contact details to send you promotional communications about new features, special offers, or upcoming events on xjili. You can withdraw this consent at any time by updating your account preferences or contacting our support team. We will never use your data for purposes that are incompatible with those described in this policy, and we will not sell your personal information to any third party for their own marketing purposes.
3. Sharing Your Data
xjili does not sell, rent, or trade your personal information to third parties. However, there are limited circumstances in which we share your data with trusted partners and service providers who help us operate the platform. These include payment processors who handle your PHP deposits and withdrawals, identity verification providers who confirm your age and identity documents, and technology partners who support our platform infrastructure and security systems. All such partners are contractually required to handle your data securely and only for the specific purpose for which it was shared.
We may also disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies in the Philippines where we are legally required to do so — for example, in response to a court order, a regulatory investigation, or an anti-money laundering inquiry. In such cases, we will disclose only the minimum information necessary to comply with the legal requirement. We will notify you of any such disclosure where we are legally permitted to do so. Outside of these circumstances, your data remains within xjili's controlled environment and is not shared with any external party.
4. Data Security and Retention
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols. Sensitive information such as payment details and identity documents is stored in encrypted form and access is restricted to authorised personnel only. Our systems are regularly monitored for vulnerabilities and we conduct periodic security reviews to ensure our protections remain effective.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. In general, account records and transaction histories are retained for a minimum of five years following account closure to comply with anti-money laundering requirements. After the applicable retention period has expired, your data is securely deleted or anonymised. If you request account closure, we will process your request promptly, though some data may be retained for the legally required period even after your account is closed.
5. Your Rights as a Data Subject
As a player based in the Philippines, you have rights over your personal data under applicable data privacy legislation. You have the right to request access to the personal information we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, including direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in accordance with our legal obligations. Please note that some requests — such as requests for deletion — may be subject to limitations where we are required by law to retain certain data. We will always explain clearly if a limitation applies to your request and what your options are in that situation. Your rights are important to us and we are committed to handling all requests with care and transparency.
6. Updates to This Policy
xjili reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised date at the top. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. Continued use of the xjili platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is handled, please visit our FAQ page or contact us directly at the email address shown in the footer below.
Your Data Is Safe With Us
We are committed to protecting the privacy of every Filipino player on xjili. If you have questions about your data or want to know more about how we operate, our FAQ has quick answers — or you can reach our support team directly by email.